Consumer support
Online Dispute Resolution
A transparent pathway to resolve any concern about an online purchase.
How it works
If a concern cannot be resolved through customer care, you may raise it through our Online Dispute Resolution process for a fair, time-bound resolution.
- Raise a complaint with your order reference
- Receive an acknowledgement within 48 hours
- Get resolution updates by phone or email
Contact
Email sales@urbanikaply.com or call +91 83349 27875. Our grievance officer responds within the timelines mandated by applicable consumer-protection rules.